CAREER SUPPORT & RESOURCES
Head of Service Delivery
Head of Service Delivery
Lead a high-performing, values-led service function with national impact
Shape the future of customer experience through strategy and transformation
Senior leadership opportunity with generous benefits and scope to grow
Could this be your next legacy move? Step into a career-defining leadership role where your operational excellence, people leadership and strategic mind will shape service delivery for the future.
About the company:
You’ll be joining a purpose-driven, values-based organisation that puts people at the centre of everything it does. With a growing footprint and bold ambitions for the year ahead, this is an exciting time to come onboard. The organisation is known for its supportive culture, collaborative leadership team and focus on innovation in service delivery. Based on the North Shore, you’ll be working alongside passionate professionals committed to doing meaningful work with real impact.
About the role:
Reporting to the Chief Operating Officer, this is a strategic and hands-on leadership position. You’ll lead service operations from end to end, ensuring teams, systems and processes deliver consistently high-quality outcomes for customers. You’ll drive performance uplift, build operational maturity, and embed inclusive and future-ready service standards. This role is ideal for someone who thrives in complexity, leads with purpose, and enjoys bringing strategy to life through empowered teams.
In this role, you will:
You’ll be a senior operational leader who combines strategic thinking with a people-first approach. You’re comfortable navigating ambiguity, resolving complex issues and inspiring others to achieve shared goals. You’re values-driven, systematic and confident leading transformation.
We’re looking for someone with:
Is it time for you to make a career defining move? Apply online now
Lead a high-performing, values-led service function with national impact
Shape the future of customer experience through strategy and transformation
Senior leadership opportunity with generous benefits and scope to grow
Could this be your next legacy move? Step into a career-defining leadership role where your operational excellence, people leadership and strategic mind will shape service delivery for the future.
About the company:
You’ll be joining a purpose-driven, values-based organisation that puts people at the centre of everything it does. With a growing footprint and bold ambitions for the year ahead, this is an exciting time to come onboard. The organisation is known for its supportive culture, collaborative leadership team and focus on innovation in service delivery. Based on the North Shore, you’ll be working alongside passionate professionals committed to doing meaningful work with real impact.
About the role:
Reporting to the Chief Operating Officer, this is a strategic and hands-on leadership position. You’ll lead service operations from end to end, ensuring teams, systems and processes deliver consistently high-quality outcomes for customers. You’ll drive performance uplift, build operational maturity, and embed inclusive and future-ready service standards. This role is ideal for someone who thrives in complexity, leads with purpose, and enjoys bringing strategy to life through empowered teams.
In this role, you will:
- Lead and optimise the organisation’s core service delivery functions
- Champion a culture of continuous improvement, accountability and inclusion
- Implement performance frameworks and operational excellence tools
- Oversee large-scale transformation of service systems and processes
- Manage escalations, risk and quality while maintaining service continuity
- Coach and develop a high-performing leadership layer across service teams
- Partner with cross-functional leaders and external stakeholders to embed best practice
You’ll be a senior operational leader who combines strategic thinking with a people-first approach. You’re comfortable navigating ambiguity, resolving complex issues and inspiring others to achieve shared goals. You’re values-driven, systematic and confident leading transformation.
We’re looking for someone with:
- 5+ years in senior operational or service leadership roles
- Proven track record leading performance uplift and service transformation
- Strong capability in managing diverse teams across complex environments
- Experience in customer-centric sectors such as health, human services, or professional services
- Familiarity with self-directed models or principles of customer choice is a plus
- A hands-on, empathetic and engaging leadership style
- Work with a supportive, people-first leadership team
- Opportunity to influence and design future service models
- Ongoing professional development and leadership coaching
- Generous leave policy including birthday leave
- AA Membership and other staff perks
Is it time for you to make a career defining move? Apply online now
Please quote Ref No: BH-172525
Responses will be electronic and sent to the application email supplied.
