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COVID-19 Information.



Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as:

  • Middle East Respiratory Syndrome (MERS) and
  • Severe Acute Respiratory Syndrome (SARS).
It’s important to note that these viruses are found worldwide in humans and animals.

A novel coronavirus (CoV) is a new strain of coronavirus that has not been previously identified in humans. This is what has recently been identified in Wuhan, China and is now referred to as COVID-19.


  • The most common symptoms include fever, cough, sore throat, shortness of breath and difficulty breathing.
  • Other less common symptoms of COVID-19 can include muscle aches, headache, nausea and diarrhoea.


Authorities advised that transmission is possibly through the following ways:

  • Human to human contact. Usually from a person who has the virus and in in close contact with others. This occurs when a person has contact with droplets that are expelled when a person coughs, sneezes, or talks.
  • From animals to humans. It is thought that the virus is transmitted from animal sources to humans. The initial source is actually thought to be a seafood market.


Social distancing

Keep as much distance as you can from people who are obviously sick. In other circumstances, it’s important to socially distance yourself from others. It is recommended that you keep 2 meters between yourself and others.

Maintain good personal hygiene:

  • Regularly wash your hands with soap and water.
  • Use hand sanitiser when soap and water are not available.
  • Avoid touching your face.
  • Don’t shake hands and avoid kissing people or other personal contact.
Washing your hands 2 - Covid Information


  • Build a clear understanding of the situation and the associated potential risks
  • Ensure Key staff members are aware of the emergence of the situation
  • Build un understanding that there is uncertainty and a need for flexibility

  • Identify key information providers
  • Set up mechanisms to follow/receive updates on the situation
  • Identify ‘responders’ and ‘key stakeholders’

  • Build awareness across our businesses of the most up-to-date and accurate information about the virus, to support informed management decisions
  • Promote a consistent approach by ensuring all key parties have the same information
  • Collect regular feedback on how well the businesses and their people are coping with the situation & communications thus far
  • Encourage behaviours and attitudes that will contribute positively to reducing the spread of virus and minimise the psychological, social and economic impacts


  • Follow Government directives in all jurisdictions in which we operate
  • Update operational processes / procedures as required /appropriate
  • Monitor and report on the situation across our businesses
  • Share regular updates
  • Ensure information flow is consistent and two-way flowing
  • Ensure individuals, clients and specific stakeholders understand the reasons why interventions might be implemented and model the impacts these may have
  • Ensure appropriate PPE is available for employees with a legitimate need
  • monitor ability to deliver services to clients, consider additional needs
  • Enact our Business Continuity Plans on an as needed basis across the group


  • Support transition to business as usual services
  • Shape expectations of services such as: the possibility of reduced performance for a period of time

Client requested travel

The New Zealand Government has implemented a Level 4 travel status. As such CMG asks that our Clients consider other options (such as remote solutions) to ensure the health and safety of our workers.

We do not support international travel at this time.

Domestic Air Travel

Air travel is only for essential workers in New Zealand.

Client meetings - remote communications preferred

Our people will continue to meet with clients by alternative means such as:

  • Telephone
  • WebEx
  • Skype
Rather than face-to-face, unless this is unavoidable. In the case of in person meetings, these may only occur if Government recommendations (such as quarantine, essential services, social distancing etc) have been taken into account.

Steps we will take in the event of a confirmed case of COVID-19

In the case of one of our workers:

  • Immediate instruction to self-quarantine from the workplace / site until COVID-19 test results are available
  • Where COVID-19 virus is confirmed, we will communicate with all direct contacts / clients of the individual
  • We will communicate any other steps or actions considered appropriate in relation to the confirmed case

In the case of an employee with ‘confirmed case contact’ (e.g. family member):

  • Immediate instruction to self-quarantine from the work place for a minimum of 14 days,
  • Require a medical clearance prior to returning to the workplace /work site.?

What we will not do

  • We will not provide personal details of any individual that may test positive for COVID-19
  • We will not communicate details of cases where an employee is a ‘contact’ of a confirmed case, unless the employee later presents as a confirmed case
  • We will not force an individual to attend the workplace / a worksite if they feel it is not safe for them to do so (e.g. Individuals with lower immunity)


The World Health Organisation (WHO) continues to monitor the situation globally.

Click here for more information from WHO.


Information is available at the NZ Government Department of Health homepage

The officlal NZ Government Department of Health Covid-19 Website

Or by calling the NZ Govt Ministry of health on: 0800 855 066.

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